Cancellation Policy

Before Dispatch:

100% Refund: Customers are eligible for a full refund if the cancellation is requested before the order is dispatched.

Cash on Delivery (COD) Orders:

Cancellation Process: COD orders can be cancelled before dispatch by contacting our customer support team via phone or email. Please provide your order details and the reason for cancellation.

Complaints

● Quality - If found to be different from description, it will be replaced. Return freight of the lot will be borne by us, and a new one will be sent at our cost too.

● Damaged in transit - Do not accept the goods. If very urgent, please mention the same on the courier slip/transporter LR before accepting it.

● Manufacturing defect - goods will be replaced or refunded as per your need. Please intimate the quality of defective product by providing the proof with unboxing video and by attaching pictures on customer care email id, and we will refund your money, credit to your account, or replace the defective goods.

● If the customer cancels any order before order dispatch, then the money would be refunded..

Replacement and Return Policy:

1.  Defective or Incorrect Products:

● Unboxing Video Requirement: Please record a clear unboxing video before opening the parcel. If the product is defective or incorrect, this video is needed as proof to process your claim. Without a proper video, replacement or return may be rejected.

● Helmet Return Instructions: Please ensure that the helmet is carefully placed back into its original packaging. Once securely packed, affix the delivery address label prominently on the outside of the box. This will facilitate accurate and efficient dispatch of the product to our facility.

2.  Replacement Window:

● 7-Day policy: You can request a replacement within 7 days of receiving the product for size-related issues; once we receive the returned product, we will initiate a replacement.

3.  Non-Replaceable and Non-Exchangeable Items:

● Specific Product Exclusions: Some products cannot be returned or exchanged. This will be clearly indicated on the product page. For instance, helmet spares are non-replaceable.

● Third-Party Purchases: If you bought the helmet through a dealer or vendor, please check their return policy before purchasing. The helmet cannot be returned or replaced directly through us; you must contact the dealer or vendor.

● Reseller Platforms: For purchases made on platforms like Amazon or Flipkart, you must raise return or replacement requests through the respective platform.

4. Size-Related Exchanges:

● Exchange Policy: We offer free replacements for helmets due to size issues. However, this does not include exchanges for different models (colour or graphics) of helmets.

● Confirm the size: Before requesting a size replacement, please refer to our size charts to accurately measure your head size and confirm the correct fit.

● Courier Costs: For the second time, size exchanges the customers are responsible for the shipping costs for sending the product back to us and receiving the replacement.

5. Refund Processing:

● Bank Transfers: Refunds will be processed to the bank account provided by the customer within 4-7 working days after we receive the returned product.

6. Limited Return Policy:

● Applicable Items: There is no return policy except for manufacturing defective products.

● Manufacturing Defects: Returns for manufacturing defects must be reported within 48 hours of receiving the product. You must include an unboxing video, product images and Valid invoice copy with your complaint, which should be sent to our customer support email.